- Editorial Board
- Aims and Scope
- Peer Review Process
- Publication Ethics
- Open Access Policy
- Plagiarism Policy
- Indexing
- License Term
- Manuscript Template
- Archiving Policy
- Complaints Policy
- Copyright and Licensing Policy
- Correction, Retraction, Withdrawal Policies
- Creative Commons License
- Publication Ethics and Malpractice Statement
- Article Processing Charge
- Authors Guidelines
- Reviewer Guidelines
- Article Processing Charge
COMPLAINTS POLICY
Complaints Policy in the Al-Iraqia Journal of Scientific and Engineering Research
To reassure researchers and alleviate their concerns and fears about their work, the Iraqi Journal of Scientific and Engineering Research is open to receiving any inquiries or complaints related to these concerns. In addition, it encourages researchers to carefully read and understand the instructions and regulations of the journal. We will only address complaints without solutions or explanations on the journal's website. Additionally, below are some of the procedures we follow regarding complaints and inquiries.
- You can voice your dissatisfaction with the journal's publication and policies.
- You are complaining about either a significant delay in publication or a lack of response from the editor.
- Complaining about a decision made by a member of the editorial board or the editor-in-chief regarding the researcher's article.
- Occasionally, there are complaints about impolite responses or incorrect evaluations by a member of the editorial board.
The Iraqi Journal of Scientific and Engineering Research recognizes the following types of complaints:
- Complaints from researchers.
- Reports of plagiarism.
- Re-publication or simultaneous submission of the article to several journals.
- Research results may influence the researcher's behavior in illegitimate ways.
- Violations of research methodology.
- There have been reports of inaccurate studies and fraudulent activities.
- Conflicts of interest.
- Reviewers have shown biased behavior.
Editorial Complaint Policy
The editor-in-chief and administrators of our journal will promptly address any complaint, regardless of the complainant. We will do our best to address the problem and ensure full satisfaction of the complainant. At the same time, we do not classify every word as a complaint. However, if it is constructive criticism, we express our gratitude for it and try to improve the journal's work system.
Complaint Handling Policy
If the journal receives any complaint that violates intellectual property rights or contains inaccurate or illegal information, it will immediately process the complaint and examine it carefully, with the aim of resolving and addressing it.
The journal team and editors make every effort to improve the quality of publication and reduce errors to the point of eliminating them. However, we realize that errors may occur occasionally.
Guidelines
We encourage all suggestions and comments to address relevant issues to improve the quality of the journal and ensure the satisfaction of both authors and readers, as mentioned earlier.
Our journal requires at least 2–3 weeks to address and resolve the issues.
Sometimes, when an author accuses another author of violating intellectual copyright through his actions or comments, we facilitate dialogue between the two parties to clarify the matter.
How to file a complaint
Authors and readers should immediately send their complaints to the editor-in-chief via email at ijser@aliraqia.edu.iq.
